If you are having a problem with your product, call our number to speak to a technician to troubleshoot. Problems can usually be resolved over the phone without having to send the unit out for repair. This can eliminate shipping expenses and save time. The technician will determine if the problem can not be fixed and issue an RMA number to ship back to us for repair.
If the problem persists after troubleshooting, we will determine if you are covered by warranty by checking the date of purchase, model number, and serial number. If you are out of warranty, you may still choose to send it in for repair but you must cover all repair related costs. You will then be given an RMA number to ship to our repair facility.
Once an RMA number is issued, please write it on the shipping box and include this information with your package:
You are responsible for shipping both ways. We urge you to ship with an insured carrier who provides adequate tracking. Please double box your packages and use sufficient packing supplies. Acesonic is not responsible for units damaged or lost through shipping. If possible, please include a copy of your receipt should any difficulties arise in regards to the registration of your warranty card. Your warranty card is not considered a receipt.