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Warranty

Acesonic Limited Warranty Information

Acesonic provides a 1 year warranty on all our products except for the HM-708 which has a lifetime warranty. For more details, please continue reading below.

To Validate Your Warranty:
Fill out the warranty card that came with your item and be sure to include the model and serial number of the unit since this is how warranties are tracked. If your Acesonic product was purchased in the U.S., mail the completed card directly to our office within 10 days from the date of purchase. If you purchased the product outside the U.S., you must file your warranty registration card with the Distributor in that country. It is advised that you keep your bill of sale as proof of purchase, should any difficulties arise concerning the registration of the warranty card.

Warranty registration is made and tracked by model and serial number only, not by the purchaser’s or owner’s name. Therefore any warranty correspondence or inquiries must include the model and serial number of the product in question. Be sure to fill in the model and serial number in the space provided in the warranty card and keep this portion of the warranty card in a safe place for future reference.

Warranty service must be performed only by an authorized Acesonic service facility located in the country where the unit was purchased, or at the Acesonic Headquarters in the U.S. It is recommended that advance notice be given to the repair facility to avoid needless shipment in case the problem can be solved over the phone. Unauthorized service performed will void any existing factory warranty on that product.

Factory Service:
If you wish your product to be serviced at the factory, it must be shipped fully insured, and in the original packing or equivalent. You are responsible for shipping both ways. This warranty will not cover repairs on products damaged through improper packaging. If possible, avoid sending products through the mail.
Please make a note of the items below and include it with the package:
  1. Complete return shipping address (P.O. Box numbers are not acceptable).
  2. A detailed description of any problems experienced, including the make and model numbers of any other equipment in the system.

Repaired products will be returned freight C.O.D. unless sufficient return shipment funds are included with the unit.

Products sent to the factory from outside the U.S. must include return freight funds, and the sender is fully responsible for all, customs procedures, duties, tariffs and deposits.

Limited Domestic Warranty
Acesonic warrants all products purchased in the U.S. against defects in material or worksmanship for a period of one (1) year from the initial date of retail purchase from an authorized Acesonic dealer, or one (1) year from the date of manufacture if proof of purchase date is not available. This limited warranty extends to all purchasers or owner of the product during the warranty period beginning with the original retail purchase. Acesonic does not, however, warrant its products against any and all defects:

  1. arising out of material or workmanship not provided or furnished by Acesonic, or
  2. resulting from abnormal use of the product or use in violation of instruction, or
  3. in products repaired or serviced by other than authorized Acesonic repair facilities, or
  4. in products with removed or defaced serial numbers, or
  5. in components or parts or products expressly warranted by another manufacturer. Acesonic agrees to supply all parts and labor to repair or replace defects covered by this limited warranty with parts or products of original or improved design, at its option in each respect, if the defective product is shipped prior to the end of warranty period to any authorized warranty repair facility in U.S., or to Acesonic in the original packaging or a replacement supplied by , with all transportation costs and full insurance paid each way by the purchaser or owner.
Limited Warranty Outside of the U.S.
Acesonic products are warranted only in the country where purchased, through the authorized Acesonic distributor in that country, against defects in materials or workmanship. The specific period of this limited warranty shall be that which is described to the original retail purchase by the authorized dealer or distributor at the time of purchase.

Acesonic does not, however, warrant its products against any and all defects:

  1. arising out of material or workmanship not provided or furnished by Acesonic, or
  2. resulting from abnormal use of the product or use in violation of instructions, or
  3. in products repaired or serviced by other than authorized Acesonic repair facilities, or
  4. in products with removed or defaced serial numbers, or
  5. in components or parts or products expressly warranted by another manufacturer. Acesonic agrees through the applicable authorized distributor, to repair or replace defects covered by this limited warranty with parts or product of original or improved design, at its option in each respect, if the defective product is shipped prior to the end of the warranty period to designated authorized Acesonic warranty repair facility in the country where purchased, or to Acesonic Headquarters in the U.S., in the original packaging or a replacement supplied by Acesonic , with all transportation costs and full insurance paid each way by the purchaser or owner.

All remedies and the measure of damages are limited to the above services. It is possible that economic loss or injury to person or property may result from the use of the product; however, even if Acesonic has been advised of this possibility, this limited warranty does not cover any such consequential or incidental damages. Some states or countries do not allow the limitations or exclusions of incidental or consequential damages, so the above limitation may not apply to you.

Any and all warranties, expressed or implied, arising by law, course of dealing, course of performance, usage of trade, or otherwise, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited to a period of one(1) year from either the date of original retail purchase or, in the event no proof of purchase date is available, the date of manufacture, some states or countries do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
The limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state, country to country.