Business Address:
Acesonic USA, Inc.
161 S. 8th Ave
City of Industry, CA 91746-3208 USA
E-Mail:
General Sales:
sales@acesonic.com
Wholesales: wholesales@acesonic.com
Phone #
International Inquiry
+1
(626) 820-0645
Fax Inquiry:
+1
(626) 820-0625
Business Hours (PST):
8:00AM to 6:00PM M-F
Closed Sat-Sun. |
Acesonic provides a 1 year warranty on all our products except
for the HM-708 which has a lifetime warranty. For more details, please continue
reading below.
Warranty Procedure
To Validate Your Warranty:
Fill out the warranty card that came with your item and be sure to include the
model and serial number of the unit since this is how warranties are tracked. If
your Acesonic product was purchased in the U.S., mail the completed card
directly to our office within 10 days from the date of purchase. If you
purchased the product outside the U.S., you must file your warranty registration
card with the Distributor in that country. It is advised that you keep your bill
of sale as proof of purchase, should any difficulties arise concerning the
registration of the warranty card.
Warranty registration is made and tracked by model and serial number only,
not by the purchaser's or owner's name. Therefore any warranty correspondence or
inquiries must include the model and serial number of the product in question.
Be sure to fill in the model and serial number in the space provided in the
warranty card and keep this portion of the warranty card in a safe place for
future reference.
Warranty service must be performed only by an authorized Acesonic service
facility located in the country where the unit was purchased, or at the Acesonic
Headquarters in the U.S. It is recommended that advance notice be given to the
repair facility to avoid needless shipment in case the problem can be solved
over the phone. Unauthorized service performed will void any existing factory
warranty on that product.
Factory Service:
If you wish your product to be serviced at the factory, it must be shipped
fully insured, and in the original packing or equivalent. You are responsible
for shipping both ways. This warranty will not
cover repairs on products damaged through improper packaging. If possible, avoid
sending products through the mail.
Please make a note of the items below and include it with the package:
1. Complete return shipping address (P.O. Box numbers are not acceptable).
2. A detailed description of any problems experienced, including the make and
model numbers of any other equipment in the system.
Repaired products will be returned freight C.O.D. unless sufficient return
shipment funds are included with the unit.
Products sent to the factory from outside the U.S. must include return freight
funds, and the sender is fully responsible for all, customs procedures, duties,
tariffs and deposits.
Limited Domestic Warranty
Acesonic warrants all products purchased in the U.S. against defects in material
or worksmanship for a period of one (1) year from the initial date of retail
purchase from an authorized Acesonic dealer, or one (1) year from the date of
manufacture if proof of purchase date is not available. This limited warranty
extends to all purchasers or owner of the product during the warranty period
beginning with the original retail purchase. Acesonic does not, however, warrant
its products against any and all defects:
- arising out of material or workmanship not provided or furnished by
Acesonic, or
- resulting from abnormal use of the product or use in violation of
instruction, or
- in products repaired or serviced by other than authorized Acesonic
repair facilities, or
- in products with removed or defaced serial numbers, or
- in components or parts or products expressly warranted by another
manufacturer. Acesonic agrees to supply all parts and labor to repair or
replace defects covered by this limited warranty with parts or products of
original or improved design, at its option in each respect, if the defective
product is shipped prior to the end of warranty period to any authorized
warranty repair facility in U.S., or to Acesonic in the original packaging
or a replacement supplied by , with all transportation costs and full
insurance paid each way by the purchaser or owner.
Limited Warranty Outside of the U.S.
Acesonic products are warranted only in the country where purchased, through the
authorized Acesonic distributor in that country, against defects in materials or
workmanship. The specific period of this limited warranty shall be that which is
described to the original retail purchase by the authorized dealer or
distributor at the time of purchase.
Acesonic does not, however, warrant its products against any and all defects:
- arising out of material or workmanship not provided or furnished by
Acesonic, or
- resulting from abnormal use of the product or use in violation of
instructions, or
- in products repaired or serviced by other than authorized Acesonic
repair facilities, or
- in products with removed or defaced serial numbers, or
- in components or parts or products expressly warranted by another
manufacturer. Acesonic agrees through the applicable authorized distributor,
to repair or replace defects covered by this limited warranty with parts or
product of original or improved design, at its option in each respect, if
the defective product is shipped prior to the end of the warranty period to
designated authorized Acesonic warranty repair facility in the country where
purchased, or to Acesonic Headquarters in the U.S., in the original
packaging or a replacement supplied by Acesonic , with all transportation
costs and full insurance paid each way by the purchaser or owner.
All remedies and the measure of damages are limited to the above services. It
is possible that economic loss or injury to person or property may result from
the use of the product; however, even if Acesonic has been advised of this
possibility, this limited warranty does not cover any such consequential or
incidental damages. Some states or countries do not allow the limitations or
exclusions of incidental or consequential damages, so the above limitation may
not apply to you.
Any and all warranties, expressed or implied, arising by law, course of dealing,
course of performance, usage of trade, or otherwise, including but not limited
to implied warranties of merchantability and fitness for a particular purpose,
are limited to a period of one(1) year from either the date of original retail
purchase or, in the event no proof of purchase date is available, the date of
manufacture, some states or countries do not allow limitations on how long an
implied warranty lasts, so the above limitations may not apply to you.
The limited warranty gives you specific legal rights, and you may also have
other rights that vary from state to state, country to country.
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